Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Don Macnally

Don Macnally

October 3, 2026

5  out of  5
rating by Don Macnally
"Good stuff."
We responded:
"Thanks so much for the amazing review, Don! We really appreciate your support here in San Francisco. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Naiko

Naiko

September 29, 2026

5  out of  5
rating by Naiko
"Fácil y rápido, LUIS el que te atiende en español bien explicado y da las tasas que te conviene muy profesional en su trabajo, 5 estrellas"
We responded:
"Wow, thank you for the 5-star review, Naiko! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Tim Atwater

Tim Atwater

September 29, 2026

5  out of  5
rating by Tim Atwater
"Very quick service by phone or email, very anti-bureaucratic. Even the roadside assistance service is pretty good."
We responded:
"Tim, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in San Francisco. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Ben Carr and Team "
Profile photo of Kelsey Nelson

Kelsey Nelson

September 28, 2026

5  out of  5
rating by Kelsey Nelson
"Great, prompt service."
We responded:
"Thanks so much for the fantastic rating, Kelsey! We are so glad you had a positive experience with us here on State Farm Agent Ben Carr’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Alie Hatala

Alie Hatala

September 25, 2026

5  out of  5
rating by Alie Hatala
"My husband and I recently moved across the country and needed to transfer our insurance, which was just one more thing to navigate during an already stressful move. From the beginning, Ben Carr’s Agency was incredibly helpful and made the entire process so much easier for us.
What I appreciated most was how patient and understanding everyone was. We had plenty of questions, some that probably seemed silly or obvious, but we never once felt judged or rushed.
We especially appreciated Andres and all of his help! He was patient, knowledgeable, and genuinely took the time to make sure everything was handled correctly.
We also really appreciated that Ben personally follows up with his clients to make sure everything is understood and there are no additional questions. That extra level of care really stood out to us.
The support we received throughout the entire process was great, and it was truly a pleasure working with everyone at Ben Carr’s Agency. We look forward to continuing to work with them in the future and would absolutely recommend their agency to anyone looking for insurance, especially with the help of Andres!"
We responded:
"Thanks so much for the amazing review, Alie! We really appreciate your support here in San Francisco. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Emmanuel Cron

Emmanuel Cron

September 24, 2026

5  out of  5
rating by Emmanuel Cron
"Quick, efficient, courteous, professional. It summarizes well the service I have received from Ben and his team and I highly recommend him!"
We responded:
"Hi Emmanuel, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Ben Carr’s team.  Please reach out to us if any questions come up!  - Ben Carr’s Insurance Team "
Profile photo of Samantha Tyree

Samantha Tyree

September 24, 2026

5  out of  5
rating by Samantha Tyree
"I highly recommend Ben Carr’s State Farm Agency! His team is amazing and highly skilled as well as very professional & enjoyable to speak with; would highly recommend!"
We responded:
"Samantha, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of A P

A P

September 23, 2026

5  out of  5
rating by A P
"Phillip and Ben are Awesome! Anytime I need something they help me. I will never change insurance companies because of there wonderful help"
We responded:
"Thank you so much for your wonderful feedback of us here at Ben Carr’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Ben Carr’s Insurance Team "
Profile photo of Peter Hart

Peter Hart

September 19, 2026

5  out of  5
rating by Peter Hart
"Great customer service from Philip Pierce on Ben Carr’s team. Long time auto insurance customer and consistently get updates on discounted premiums. Friendly staff (a lost art these days)—thanks!"
We responded:
"Peter, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Profile photo of Elsy

Elsy

September 19, 2026

5  out of  5
rating by Elsy
"Andres was exceptional and answered all my questions clearly. He’s knowledgeable and patient. Great first time experience."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Andrew Olivarez

Andrew Olivarez

September 15, 2026

5  out of  5
rating by Andrew Olivarez
"Luis Helped get a great Policy over the phone! Very well communicated and also very polite. 5/5 star rating. I am not insured and joined the State Farm family with full coverage on my vehicles and still part of the state farm for about 3 years ongoing. very professional and helpful. always had a good experience's ."
We responded:
"Thank you Andrew for the feedback on Luis. I am so glad he was help you with obtaining full coverage for your vehicle. "
Profile photo of Karina Blanco

Karina Blanco

September 9, 2026

5  out of  5
rating by Karina Blanco
"Love it sm"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of john

john

September 6, 2026

5  out of  5
rating by john
"Looking forward to having Ben Carr as my agent"
We responded:
"John, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Kerry Mitchell

Kerry Mitchell

September 6, 2026

5  out of  5
rating by Kerry Mitchell
"Very friendly staff with helpful responses. They follow up on questions and reach out to address any concerns. The whole team works seamlessly together, taking care of my home and auto insurance."
We responded:
"Kerry, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my San Francisco insurance team! - Your State Farm Agent, Ben Carr "
Profile photo of Lizeth Oviedo

Lizeth Oviedo

September 4, 2026

5  out of  5
rating by Lizeth Oviedo
"Made the process of getting my own insurance for the first time very easy, my agent (Andres Sandoval) was super attentive and helpful!"
We responded:
"Lizeth, thank you for the fantastic review! We’re always here to support you with your insurance needs in San Francisco. "
Profile photo of Philip Tsang

Philip Tsang

September 4, 2026

5  out of  5
rating by Philip Tsang
"Ben and his team is very professional. They explain their service and my premium in clear terms. They will reach out to help me with any concerns and questions. Definitely reach out to them if you are looking for a professional insurance agents who are responsible."
We responded:
"Wow, thank you for the 5-star review, Philip! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Roopa Kumar

Roopa Kumar

September 2, 2026

5  out of  5
rating by Roopa Kumar
"Excellent service"
We responded:
"Thank you for taking the time to leave such a great review, Roopa. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Profile photo of Linda Ono

Linda Ono

September 1, 2026

5  out of  5
rating by Linda Ono
"I like being able to make some periodic insurance payments via phone with a real person in the office. Seriously, staff help me avoid missing a payment and late fees. Very helpful and friendly😊"
We responded:
"Linda, thank you for your wonderful review of State Farm Agent Ben Carr’s Team! Linda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ben Carr’s Team! "
Profile photo of Teejay Johnson

Teejay Johnson

August 31, 2026

5  out of  5
rating by Teejay Johnson
"Oscar was great with the questions!"
We responded:
"Teejay, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our San Francisco insurance team is always here and happy to help. "
Profile photo of Collette R Williams

Collette R Williams

August 28, 2026

5  out of  5
rating by Collette R Williams
"I want to take a moment to recognize Mr. Philip for the kindness, patience, and understanding he has consistently shown me. I have been unemployed for quite some time and, unfortunately, have not been able to maintain my vehicle insurance. Throughout this difficult period, he has never made me feel judged, embarrassed, or uncomfortable about my circumstances.

Mr. Philip is always soft-spoken, respectful, encouraging, and genuinely understanding. Even when I know I need to call him about something difficult, I never feel like I need to avoid the conversation. He has a way of simply saying, “I understand,” and making you feel supported rather than pressured. His words of encouragement and blessings have meant more to me during this season than he probably realizes.

He has been a wonderful State Farm agent and, more importantly, a genuinely kind person. When I am employed again and able to reinstate my vehicle insurance, Mr. Philip is the person I intend to call. I would absolutely recommend him to anyone looking for an insurance agent who combines professionalism with compassion and humanity.

Thank you, Mr. Philip. Your kindness has truly been appreciated."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Ben Carr’s team. "
Profile photo of S Motta

S Motta

August 28, 2026

5  out of  5
rating by S Motta
"Very professional and best customer service"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Tina Segrove

Tina Segrove

August 27, 2026

5  out of  5
rating by Tina Segrove
"State Farm recently assigned me a new agent, Ben Carr. His staff reached out to me with a warm welcome, sharing the news my auto insurance rates were set to decrease. Philip was very helpful and I'm happy they have an office in my home town of Concord."
We responded:
"Hi Tina, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Ben Carr’s team.  Please reach out to us if any questions come up!  - Ben Carr’s Insurance Team "
Profile photo of Eddie Jackson

Eddie Jackson

August 24, 2026

5  out of  5
rating by Eddie Jackson
"I would Like To Thank Phillip Pierce for always keeping updated on my policies, letting me know when things change. I got good news this morning on a policy price dropped, I love hearing that. Thanks Phillip for always keeping me informed, have a great week."
We responded:
"Hi Eddie,

Thank you so much for your kind words! I’m glad to hear that Andres was able to help you find the right coverage and discounts, and that he took the time to explain everything clearly. We’re happy to have him on our team. We appreciate your business and wish you and your family a wonderful holiday season!

Best regards,
Ben Carr
Owner, Ben Carr Insurance Agency "
Profile photo of Ellen DiGiacomo

Ellen DiGiacomo

August 20, 2026

5  out of  5
rating by Ellen DiGiacomo
"State Farm's Ben Carr and Philip Pierce are the best! I have my Auto Insurance and Homeowners with them for many years. Recently Philip called me to tell me my Auto Insurance premiums were going down! They are always friendly and take lots of time reviewing my policies."
We responded:
"Ellen, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of shane hariz

shane hariz

August 20, 2026

5  out of  5
rating by shane hariz
"Ben and his team are all wonderful! Anytime I have any questions their friendly team always picks up and answers them. I have also gotten great rates across my auto policies!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "